A New Approach for Auto Dealers.....Just Think About It.

The BrandingStrategyInsider.com blog has a very interesting post on the issues facing Auto Dealers. It has some unique suggestions such as hiring non-car sales people, senior citizens and more women as sales people to help build the customer relationship/brand aspect. I know...some of this stuff may seem a little out there for the avg. dealer but it has have worked for the rest of the marketplace since dirt touched dinosaurs. So read it over...and just think about it.

10 Search Engine Optimization Tip from Search Engine Journal

There are a lot of Top 10 or 10 Things to do/not do lists out there but this seems to be one of the best for SEO. It is the Search Engine Journal, so they should know best. A lot of dealerships out there should take careful note of item number 6 and then call your vendor. 10 SEO Tips article on Search Engine Journal.

"Uncool" Sliding Doors may be the Death of Minivans

Wall Street Journal online has interesting article on the demise of the Minivan. Besides increased competition from crossover style utility vehicles, the innovation that once defined them may finally be their undoing. The iconic image of American Suburbia, a minivan door "sliding" open and soccer ready kids spilling, seems to have earned minivans to commercially crippling tag of "uncool". Not that minivans we ever really cool but ... I often wondered why manufacturers didn't put sliding doors on mid-size and larger SUV's and cross over vehicles, now I know.

Gallop Poll names Car Salesmen least Trusted Profession

Jim Lentz, executive vice president for Toyota Motor Sales U.S.A. cites the study in an article posted on Detroit News Autoinsider. Congressman and Insurance salesmen ranked more trustworthy than car salesmen. Considering Congress currently has a 63% disapproval rate, that can't be good.

Let’s Play Jeopardy!

The category is "Auto sales in the U.S." for a huge increase in monthly sales volume.
Answer: Women

Well Chuck that would be, "Who influences 80% of all vehicle purchases in the U.S.?"
Correct! We would have also accepted:

  • Who buys 50% of all new and used vehicles in the U.S.?
  • Who buys 40% of trucks in the U.S.?

Unfortunately for auto dealers they tend to have a bad reputation in most female buyers. Deserved or not it is there and the dealer who ignore it loses sales. The dealer who changes that perception will sell more vehicles.

Askpattylogotm1_2 There is a solution though for both the dealer and female buyers, the solution is Askpatty.com. Askpatty.com offers women advice car purchasing, maintenance and the whole range of automotive issues. Askpatty.com does this through the use of  their website, blogs, podcasts and partnerships with  organizations such as Autotrader.com and ASE Certified. The even recently open a venue in the online virtual world Second Life putting them along side other Second Life pioneers like Scion, Pontiac and several Presidential candidates. NOTE: To view Askpatty.com's Second Life venue you will need to download the Second Life software. You can view a YouTube video and pictures of their spot in Second Life though without it.

For the dealer, Askpatty.com offers a certified dealer program where dealerships can become "certified female friendly". The program offers everything from co-branding opportunities to monthly training on how to sell to women. Dealers are listed in their Female friendly Dealer sear engine and whole lot more.

80% is one hell of reason to check them out.

Go Diesel!

Consumer interest in Diesel powered cars is on the rise. The advent of cleaner burning diesel engines ultra-low sulfur fuel has many buyers and at least one manufacturer looking at diesel in the passenger car market. GM recently bought a stake in an Italian diesel engine manufacturer VM Motori SpA. More on the story here. The renewed interest by consumers in diesel powered vehicles coincides with a slight decline in interest in hybrid powered vehicles. Automotive Digest has two news bulletins on the trend. Read the first one here and the other can be found here.

Pure Innovation...

Everything but the Check...

Mazda USA is rolling out a new online service for auto buyers. They will offer a personal shopping assistant online via chat that can take the consumer up to point of writing the check and filling out the paperwork. The full story is online here at MediaPost's Marketing Daily.

Adapting is Survival Skill #1

    Things change in business, new technology enters the market place and brings along a whole new dictionary of terms. Either you adapt to the new reality or your business and/or job go to the ones that do adapt. The new reality for auto dealerships is that the big three of Print, Radio and TV are fading fast as dominant means of advertising. Digital, online advertising is gaining ground at their expense. If you’re not asking “Are we spending enough in Internet advertising?” at each budget meeting then you are not adapting. Most dealers are doing the website, SEM, SEO, ILM combo but that is just the tip of the iceberg. There’s mobile, contextual, and behavioral along with numerous others that are available to the dealer looking to move up the sales chart.

 The key to gaining an understanding new technology is coming to grips with the terms or lingo it uses. Let’s start with the one central to most dealers’ online marketing, SEM and SEO.

SEM – Search Engine Marketing: This one can vary in meaning depending on the author. The strictest meaning is paying for links at the top and right hand side of results page. SEM can also be used to describe a wider array of services which include the use of graphic ads in search engines that allow them, such as Google, and SEO.

SEO - Search Engine Optimization: This can be a stand alone service or once again as part of overall SEM. It goes more toward the design of the website. SEO uses certain techniques to make sure your site is at the top of the search engine results page (SERP), just below the paid ads at the top. The ideal situation is to have your paid ad and your natural/organic listing both at or the top of the first page.

Natural/Organic Search Results: These are the non-paid search results. If you go to your favorite search engine, type in some keywords and hit search. The results, other than paid ads, are called either natural or organic search results.

Keyword Campaign: The core of Google, Yahoo and MSN’s ad models. The advertiser selects a group of keywords, then bids to be displayed when people search for those keywords. The payment method for this PPC.

PPC- Pay-Per-Click: Payment model where the advertiser only pays when someone clicks on their ad.

Geo-Targeting: Geo-targeting lets you target your ads to specific countries, states, cities and languages. When you create a new campaign, you select the regions and that campaign's ads will appear only to users who live in the areas.

Landing PageAn active webpage where customers will 'land' when they click your ad.

These are just an extremely small sampling of the terms involved in online marketing. If they seem basic to you, then congratulations, you are on your way to success. If these terms are new to you and you are worried about your survival, then here is a great place start increasing your odds for survival.

And on with the Branding...or Not

Usually the subject of branding for auto dealers is a great way to get a look at the back of their head as they walk away from you. Well a blog post may be a good way to broach that subject since I can't seem them from here. I've included a link to hlfbrandtailers.com where you can find several articles on dealer branding that have appeared in such publications as Wards Dealer Business Magazine. Their Chief Creative Officer Scott Montgomery has also written a great article on how branding can help a dealer break from the pack. The article appears in the June 2007 issue of Dealer Marketing Magazine. I earnestly believe that the internet offers dealers a great, cost effective and targeted way to start building a brand with out leaving the techniques they are familiar with behind, yet. You can keep pounding away with the Zero Percent in your traditional media ads and use display, rich media and video to start the branding process. Well as promised here is the link, enjoy.